Transfer of skills and training
- Customer service software: definition and implementation of invoicing procedures, collection of unpaid invoices, training program;
- Definition and implementation of a hydraulic model;
- Improvement of operation and maintenance: review of existing procedures and implementation of good practices;
- Training program for the water facility operations staff;
- Roll-out of financial software and definition of good financial practices.
Organization and workforce
- Management, accounting, information systems, financial, technical, operational, and maintenance expertise;
- Selection of qualified technical staff.